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1. How do I sign up/modify the mandatory electronic payment card or direct deposit?

The Support Clearinghouse will only issue two (2) live checks to the Custodial parent.

If the Custodial parent does not sign up for an electronic payment card (EPC) or direct deposit after two (2) live checks have been issued, the Support Clearinghouse will automatically send out a “Way2Go” electronic payment card to the address of record.  Activate your card immediately upon receipt.

To sign up for free text and e-mail alerts, or to view frequently asked questions, GoProgram.com or call 833-915-4041.

(The Clerk of the Superior Court has no affiliation with the electronic payment card and is not responsible for any fees associated with the use of the card.)

Direct Deposit

If you choose to have your support payments received by direct deposit you must check the box on the form. You cannot have a card and direct deposit.

You must fill out and submit the Electronic Payment Authorization/Direct Deposit Form (PDF) to the Clerk of the Superior Court Support Department along with a voided check and/or letter from your banking institution with your name, your account number and routing number.  Payments can be deposited in your checking or savings account.

Note: Change of Address (PDF) must be in writing. You must notify the Clerk within 10 days. The Clerk of Superior Court staff cannot accept address updates over the phone.

Modify Electronic Payment Card or Direct Deposit

You must complete a new Electronic Payment Authorization/Direct Deposit Form (PDF).

Please allow 2 to 3 weeks for processing.  Do not change your account or cancel your card until payments have applied to your new account or you have activated your new card.  (If your card has been lost or stolen, contact GoProgram.com immediately).

Important: If your case is enforced by the Department of Child Support Services you can print out the form; however you will need to mail the completed form with all required documentation to:

AZ Support Distribution Unit
Attention: EPC Unit
PO Box 36626
Phoenix, Arizona  85067-6626

2. What is the Support Payment Clearinghouse and what is the address to mail payments?

Effective December 1, 1998, unless the court has ordered otherwise, all support payments are made payable and processed by the Support Clearinghouse.

The Support Payment Clearinghouse receives and disburses all monies, including fees and costs associated with support and maintenance payments.

The Support Payment Clearinghouse does not enforce support payments.

Please contact the Support Payment Clearinghouse by email at [email protected]

Note: You will need your ATLAS case number available when contacting the Support Payment Clearinghouse automated phone system. Please contact your local Clerk’s Office for your ATLAS number or your case worker at the Department of Child Support Services (DCSS).

Address

If you are self-employed and/or do not have a court ordered Income Withholding Order through your employer and/or are waiting for your employer to process the Income Withholding Order, you must mail your payments to the Support Payment Clearinghouse:

Support Payment Clearinghouse
PO Box 52107
Phoenix, Arizona 85072-2107

Checks and/or Money Orders are made payable to the Support Clearinghouse and must include the ATLAS number.

If you need your ATLAS number and your support and/or maintenance case is through Pinal County you can contact the Support Department at 520-866-5321.

(Related A.R.S. §25-510 and §46-411).

3. How do I make an Online payment for support?

Arizona iPayOnline

A convenient, secure and easy way for individuals and employers to schedule and make child support payments via the web using funds from their bank account(s). To view features or frequently asked questions and to get started, register on the iPayOnline website.

Need assistance when registering? Call the Customer Service Line at 602-843-1230 or 844-518-4385 toll free.

(The Clerk of the Superior Court is not responsible for the maintenance of Arizona iPayOnline and cannot assist with questions as to the functions of Arizona iPayOnline.)

4. Where can I make payment inquires?

If available, please have your 12-digit ATLAS number ready when you call. If not, staff will be asking for your social security number to properly locate your case. The Clerk’s Office cannot give out any information to a third-party.

The Clerk Office is unable to access payment information for IV-D cases. Please contact your case manager at the Department of Child Support Services. The Pinal County local number is 520-251-5900.

Court order support/maintenance payments not enforced by the State please contact your local Clerk’s Office. For Pinal County Superior Court cases please contact the Support Department at 520-866-5321.

Other resources to check for payments:

• Support Clearinghouse – [email protected]  

5. How can I request an Arrearage Calculation or Payment History for my case?

Support staff can only complete an Arrearage Calculation on Non IVD cases.  A case is considered non IV-D if neither party to the case has received cash assistance (i.e. AFDC or TANF) in the past, nor had applied for IV-D State services (i.e. establishes paternity, establishes or enforces support).  If you are unsure if your case is state enforced you may visit Child Support Services.

Please fill out the Arrearage Calculation Request form (PDF).

View the Arrearage Calculation Request form for fees.

Certified Official Payment History

The Official Payment History is a detailed report containing multiple pages often used by the Court and/or other entities requiring a certified document.  The Official Payment History is a complete history from the first payment forward.  (Unless an affidavit of direct payment was received any payments made directly to the party will not reflect on this report).

Please fill out the Payment History Request form (PDF).

View the Payment History Request form for fees.

6. How can I obtain payment history/arrearage information without having to pay for the services?

Summary Payment History

The Summary Payment History is available online through the Online Summary Payment History Request. A summary payment provides a list of the monthly amounts paid during the current year and the previous year.  The summary is a short version of the Official Payment History and will not be certified.

You will need your 12-digit ATLAS number and the zip code on record.

7. How do I change my address and/or name with the Court?

What You Need to Do

If you want to process a change of name and/or address for our records, you may fill out the "Change of Address" form and submit it to the Clerk's office at one of the following offices:

In-Person

• Florence – Main Office
  971 N Jason Lopez Circle Building A
  Florence, Arizona  85132
  Phone: 520-866-5321
• Casa Grande – Satellite Office
  820 E Cottonwood Lane Bldg B
  Casa Grande, Arizona  85122
  (Closed for lunch between 12:00 p.m. and 1:00 p.m.)
• Apache Junction – Satellite Office
  575 N Idaho Road Suite 109
  Apache Junction, Arizona  85119
  (Closed for lunch between 12:00 p.m. and 1:00 p.m.)

Mail

Pinal County Clerk of the Superior Court
Support Department
PO Box 628
Florence, Arizona  85132

What You Need to List for an Address Change

For a change of address, please list your ATLAS number, court case number, old address and new address, names of both parties, daytime phone number, and effective date of move.  Please date and sign the written information.

If your address is protected per a court order, make sure to check the box located on the form.

What You Need to Provide for a Name Change

You must include your ATLAS number, court case number, names of both parties as shown on your divorce/court order, your new name, daytime phone number and effective date of change.  Please date and sign the written information.

View the Change of Address Form (PDF).